FAQs


General | Top

Q: What is my username/password?
A: GSA uses a Single Sign On (SSO) system to make it more convenient for members to conduct online business with GSA without having to log in more than once and remember multiple username/password combinations. This is where you will now go for address changes and other updates to your membership record (and to browse the membership directory). Eventually the system will include meeting registration, membership renewal, student volunteers, and more.

If this is your first time signing in to the Connected Community, you will need to activate your profile. Members (and even some non-members) already have accounts that just need to be activated.  Click on "ACCESS MY ACCOUNT" to retrieve your login credentials. If that does not work then click on the "create a new profile" link.  Details for How to Log In: (members & non-members) as well as other useful instructions can be found under "HELP" in the main navigation.

Q: How do I update my contact information?
A: From your profile page, click on "Edit GSA Member Record/Update Password". Note that changes made to this page will update your member record in GSA's database as well as your profile page in the Connected Community.  To return to the community site once you have edited and saved the desired information, click on "Back to Member Home" then press the Connected Community button — or click on the "GSA Community" link in the purple bar below the banner. Go to your profile page and click "Refresh Member Information" to see the changes made to your profile.

Q: How do I control what information is visible in My Profile?
A: Go to "My Profile" > "Settings." Select "Privacy" from the pull-down menu. Here you can control what information is visible to whom. After you’ve made changes, click the "Save" button at the top or bottom of the page.

Q: How do I upload my picture?
A: On your profile page, look for the little gear symbol just above the image placeholder. Click on the downward pointing arrow and select 'edit picture'. You will then be able to browse your computer for a file to upload. Accepted file types: (.jpg, .bmp, .gif, .png). If you are importing from LinkedIn, your picture will migrate over along with the rest of your data.


Contacts / Connections | Top

Q: How do I find other members?
A: Click on "Directory" in the main navigation. The Directory lets you search for other members based on:

  • First and/or last name
  • Company/Institution name
  • Email address

Use the "Advanced Search" option to increase your search to:

  • Location
  • Member Type
  • Community
  • Education
  • Professional Interest
  • Publications
  • Likeness (finds people like you)

Q: How do I add contacts to my contact list?
A: There are several ways to add contacts. When you perform a search in the Directory, you will see an "Add as contact" link to the right of each person in your search results. Just click this link to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.

Q: Why should I add contacts to my contact list?
A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common with them. You can choose to let only your contacts view certain demographics in your profile as well.


Communities / Discussions | Top

Q: What are communities?
A: Communities allow you to participate in discussions and share resources with members.

Q: What communities do I already belong to?
A: To view the communities you’re currently a part of, hover over "Communities" in the main navigation bar and select "My Communities." You can also click on "Communites" in the top right welcome box. This information is also listed on your profile page just below your photo.

Q: How do I join/subscribe to a community and the affiliated Discussion Group?
A: Hover over "Communities" and select "All Communities." Set the 2nd drop-down menu to "Communities I Can Join". Click on the green "Join" button to the right of the Community that you wish to join. Then choose an email delivery option (Real Time, Daily Digest, or No Email) which defines how you will be notified when there is community activity.

Q: How can I control the frequency and format of emails I receive from community.geosociety.org?
A: Go to "My Profile" > "Settings." You can control the frequency and format or your email notifications here.

For each community discussion, you have the following delivery options:

  • Real time: sends an HTML email every time a new message is posted. This option acts much like a list serve in that it allows you to reply directly from your email to participate in the discussion without having to log in to the community via your web browser.
  • Daily digest: sends one HTML email to you each day (only when there is activity), consolidating all of the posts from the previous day. You can reply from these emails by using the "Reply to Discussion" link to the right of the item in the body of the message. Doing so will open your web browser and take you to the "Post a Reply" screen in the corresponding community thread.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the Connected Community and navigating to the community.

Q: How do I leave a community or unsubscribe from a discussion?
A: Go to "My Profile" > "Settings." Here, you will see a list of available communities including those to which you’ve subscribed. Select "Unsubscribe" for the discussions you wish to leave and click the "Save" button at the bottom of the page. You will get a message confirming that your subscription options have been successfully updated. This can take several seconds if you change your settings for several groups at the same time. Please note that you might not be able to unsubscribe from certain communities such as committees, Council, etc. In those cases, simply choose "No Emails" from the delivery options (although we strongly recommend "Real Time" for any governance groups.

Q: How do I respond to others’ posts?
A: Click "Reply to Discussion" to send your message to the entire community or "Reply to Sender" to only send your message back to the sender; both links are located to the right of the post on the email or to the left of the post on the site. We recommend only replying to the sender for simple comments like "me, too" that add little value to the overall discussion. If you are replying to a post, DO NOT use the 'Post Message' link as this will create a new thread.

Q: How do I start a new discussion thread?
A: Go to the Community to which you would like to post (use the Open Forum for general posts). Click on the 'Discussions' tab and press the 'Post New Message' button on the far right of the screen.

Q: I’m having trouble viewing the HTML email messages. How do I fix this?
A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to "My Profile" > "Settings" and change your subscription to "Legacy". Be sure to hit "Save" at the top or bottom of the page once you’ve made this change.

Q: Why do I have to post messages and reply through community.geosociety.org?
A: There are many upgraded features made possible because of the web interface:

  • When you send an attachment through this new system, it automatically places it in the Community’s library and sends a link to members.
  • All posts and associated resources are automatically archived and very easily searchable.

Q: Can I search for posts across all the communities?
A: Yes. Click on "Communities" in the main navigation. Use the search box next to the green button to search all communities. At the top of the results page, you can narrow your search by entering a specific date range or author. You can also search specific communities from there.

Q: How do I see a listing of all of the posts to a specific Community?
A: Go to "Communities" > "My Communities." Click on the "Discussions" tab. If you see post you’re interested in, click the subject line which will take you to the entire thread. "Show original message" at the bottom of all of the posts in a thread will display the original message that started that discussion. The "Author’s Messages" link will show you all of the posts that particular member has contributed to the discussion.

Q: How do I change the information showing up in my signature block?
A: We have set a default signature, but if you would like to change the information that appears or the order in which it appears, click "My Profile" > "Signature." You can add, delete or reorganize the fields that show up in your signature by clicking the variables on the right-hand side of the screen. Please note that the content of these fields is pulled directly from your profile, so if you want to change the information itself, you will need to make the change to your actual profile.


Library / Resources | Top

Q: How do I find resources that may have been uploaded by other members?
A: If you know where the resource might be, go to "Communities" in main navigation bar, then click on the particular community. Click on the "Library" tab and search there. If you do not know which community the resource might be associated with, enter search term in the main search tool on the navigation bar the same way you might enter search terms into Google or another search engine.

Q: Can I search for specific file types?
A: Yes. Enter your search term in the main search tool. On the results page, click on "Show Advanced Search." There you will be presented with a variety of choices to narrow your search.

Q: How do the libraries get populated?
A: The libraries are populated in two ways: You can upload documents directly by using the "Create New Library Entry" button found in the library tab for your community. That is to say, library resources are not required to be associated with a discussion. Alternately, when you include an attachment in a discussion post, the system automatically places it in the community's library.

Q: How do I upload a file?
A: Navigate to your community and go to the "Library" tab. Select the "Create New Library Entry" button. Please note that uploading a document is done in a few steps, and each step must be completed before you can move on to the next:

  • Choose a title for your document, include a description (optional), select the library to which you’d like to upload it, select a folder to which you’d like to upload it (optional) and choose an Entry Type (most will be Standard Files — please be cognizant of any copyright licensed material). Then click "Next."
  • Browse and upload your file. Click "Next" if you want to add tags to your file or click "Finish" (you may have to scroll down to access these buttons).

Q: What kind of files can I upload?
A: The system supports multiple file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, and YouTube videos.

Q: What are the "tags" for?
A: Tags are another way of organizing and searching for documents. You can help others find the file you uploaded by including tags when you upload it. There are many pre-loaded tag categories to choose from.